Press Releases (211)

VODAFONE UK BECOMES FIRST TELECOMS COMPANY TO RECEIVE ANTI-NUISANCE CALL ACCREDITATION

Vodafone UK has become the first telecommunications company to receive the Telephone Preference Service (TPS) Assured accreditation having passed an extensive audit of its outbound call centres by the DMA.

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VODAFONE UK NOW BLOCKS SCAM CALLS ON MASS-SCALE FROM ENTERING ITS NETWORK

  • 425,000 nuisance and scam calls blocked in one day

New barring technology installed across Vodafone’s UK mobile network means it is now able to block bulk nuisance and scam calls from entering its network in a move which will significantly reduce distress for customers, it was announced today.

The new technology means Vodafone can block hundreds of thousands of nuisance and fraudulent calls, such as false PPI offers, missed call scams, or expensive numbers to ring for bogus offers and prizes at source before they get through to customers. The customer does not need to do anything and will be unaware a call has been blocked since the system works discreetly.

Under the previous system, Vodafone could block customers from unintentionally returning a call to a fraudulent number but it was not possible to prevent them receiving the nuisance call in the first place.

While customers may still receive some unwanted calls, Vodafone can now dramatically reduce the volume of nuisance and fraudulent calls terminating on its network. During tests of the new system, Vodafone was able to block more than 425,000 nuisance and scam calls in one day alone. Over that week, the number of nuisance call attempts against its customers dropped to under a thousand as the perpetrators realised their calls could not enter the Vodafone network.

Nuisance calls are typically generated from dialer machines capable of making thousands of simultaneous call attempts per second to vast quantities of mobile numbers across the industry. Often these calls will be made by sophisticated criminal gangs giving false and misleading company names and offering bogus rewards or incentives to trick the recipient into returning a call.

Head of Corporate Security for Vodafone UK, Mark Hughes said: “Fraudulent calls are a scourge on society, inflicting great anxiety for victims. The protection of our customers is paramount and we have been investing heavily in our network and technology to help stamp out this practice. We will continue to evolve the technology as well as work with industry bodies and the regulator to ensure we keep one step ahead of criminals.”

In addition to blocking fraudulent calls, Vodafone UK also runs a nuisance call bureau to work with customers to prevent unwanted or threatening calls. The company is also a member of the Internet Watch Foundation (IWF), which closes down illegal web sites.

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THE VODAFONE BIG TOP 40 GIVES LOCAL MANCHESTER DJ BIG BREAK

Manchester local Chris Durkin is celebrating after being named the next Vodafone Future Breaker winner, giving the unsigned DJ a fantastic opportunity to launch his budding music career. The Vodafone Future Breakers initiative, launched as part of the Vodafone Big Top 40 partnership with Global, has given Chris the money-can’t-buy chance to record and produce his own mix with industry professionals, as well as his live studio session broadcast online with the Big Top 40.

Fashioning his music as a low-tempo take on electronic, Chris thinks he can bring something new to the music scene and really give people a reason to care about electronic music. Durkin’s upbringing was grounded in a variety of music influences from friends and family, but he was first set on playing guitar in a band, only later turning his hand to electronic music. He soon realised this was his true love after playing around with pairing various sounds together and falling for the energy of the electronic music scene.

Taking inspiration from the likes of Flume and SG Lewis, the 21 year old DJ hopes this big break will be the stepping stone to something bigger, including producing many more tracks over the coming year. Having primarily focused on performing in local Manchester clubs for the past year, Chris is excited to be bringing his sound to bigger audiences via the Big Top 40.

On his experience with Vodafone Future Breakers, Chris commented: “I think the best thing about winning this competition is that it can really push my career forward. I can now go to gigs and say that I’m a Vodafone Future Breaker – it’s a massive deal to everyone. The whole experience has been amazing though, just performing my mix in the studio was brilliant, with such a good atmosphere.”

 Fronted by the Vodafone Big Top 40’s very own Marvin Humes, Vodafone Future Breakers is continuing the search for the very best unsigned talent from across the UK to uncover the next big thing in music. Listeners, budding artists, DJs and band members can still get involved and enter their tracks or videos through the dedicated hub where they could win a recording studio session with a top industry producer!

 

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Notes to editors:

 About The Big Top 40:

The Vodafone Big Top 40 is the UK’s number 1 chart show with 2.4 million listeners every week. It is presented by Marvin Humes, and produced by Global, the media & entertainment group. The chart is the UK’s first real time chart show with the top 10 taken live from iTunes during the show. The show airs Sundays from 4pm across 130 radio stations, online at bigtop40.com and through the Big Top 40 app.

 Find out more about Vodafone Future Breakers and the Vodafone Big Top 40 here:

http://promo.bigtop40.com/breakers/home/

  • Hi res images and logos available on request.
  • Follow up interview with Chris available on request.
  • Chris Durkin’s SoundCloud: soundcloud.com/chrisdurkin

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What we do (8)

Network

We’re bringing 4G to new places and using pioneering technology to provide reliable coverage in rural not-spots. We’re upgrading our infrastructure with new masts, pumping mobile data through trains, tubes and some of the tallest buildings in the world, and a whole lot more besides... The network will always be the most important part of our business, and it’s constantly evolving.

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Consumer Services

With our increased network coverage across the UK and a huge range of customer-focused products and services such as: our Network Satisfaction Guarantee which gives customers 30 days to try us, love us or leave us – with no strings attached; worry-free inclusive roaming across 40 destinations; and WorldTraveller for those travelling further afield there are plenty of reasons to get excited about what Vodafone UK has to offer. Find out more right here.

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Business and the public sector

Let’s get down to business. The Vodafone network runs through the heart of thousands of UK companies, providing versatile enterprise solutions for small and big businesses, private and public alike. Here’s where you’ll find everything you need to know about globally-recognised services like OneNet, along with news on how we’re helping homegrown companies of all sizes flourish.

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