Press Releases (119)


  • Vodafone UK lights up Isle of Harris not-spot with reliable 3G coverage for the first time
  • Tarbert, Isle of Harris is the latest community to be connected in Vodafone’s Rural Open Sure Signal programme
  • The ROSS unit is already taking an average of 235 mobile calls and supporting 10,000 data sessions a day
  • Part of approximately £2 billion Vodafone is spending on its UK network and services across 2014 and 2015

Vodafone UK has announced the beautiful rural community of Tarbert (Isle of Harris) as the latest community in a rural mobile not-spot location to receive 3G coverage with Vodafone’s Rural Open Sure Signal (ROSS) programme.

Situated on the Isle of Harris, Tarbert has until now suffered from unreliable mobile coverage and slow network speeds. The Vodafone ROSS programme uses Vodafone’s innovative Sure Signal technology, to bring high quality 3G voice services and much needed access to the internet via mobile devices to communities in some of the UK’s most beautiful and remote areas.

The ROSS programme is a national initiative by Vodafone UK to provide reliable mobile access to up to 100 rural communities in mobile not-spot locations. Launched in July 2014, with support from local MPs, councils and rural action groups, the programme received an overwhelming response, with applications from communities across the country from the Shetland Islands to Cornwall and from the mountains of Snowdonia to the Norfolk coast.

Mobile connectivity plays a vital role in keeping communities in touch and helps support local economies. However, rural and remote locations often miss out on advantages provided by modern communication tools, due to the complexity of delivering network coverage. This can be because of the geography of the area or difficulties with planning permissions in places of outstanding natural beauty. The ROSS programme uses innovative ‘femtocell’ technology to provide an alternative solution to bring 3G mobile access in locations where it isn’t possible for networks to provide coverage through traditional means.

Vodafone teams have now surveyed each of the 100 communities which were added to the programme at the end of last year. The surveys included physical ground assessments by Vodafone engineers as well as detailed fixed broadband speed checks. The teams have also drawn up plans for viable communities to illustrate where the equipment will be sited. The process saw some of the initial communities having their implementation postponed until their community broadband speeds and availability have improved.

Jorge Fernandes, Vodafone UK Chief Technology Officer, said: “I am delighted that Tarbert has joined our Rural Open Sure Signal programme. Mobile connectivity is an essential service for communities and businesses to thrive in today’s digital world and support local economies. As part of the Rural Open Sure Signal programme, we are committed to investing in our network to provide access even in remote locations where it is otherwise almost impossible to reach. The number of calls and data sessions the unit is supporting every day, on an island where there was marginal coverage previously, shows the significant benefit the technology is making to members of the community. I am excited to see the transformation for Tarbert and other communities which have been successful for this pioneering programme.”

Angus B MacNeil MP for Na H-Eileanan An Iar said: “I was delighted to support the community application for 3G coverage in Tarbert and am looking forward to seeing other communities in the islands also benefit from this. Mobile phone connectivity is important and it is something that we have been working on continuously for years. This is an interesting technology that brings signal from the Internet and provides hotspots. Hopefully we will see more of these in the islands in the main centres and ferry ports both for locals and visitors. This allows Vodafone to give a better coverage of service to any of its customers in or visiting the islands.”

Angus MacLeod, Village champion for Tarbert commented: “Vodafone providing a 5 bar 3G signal in Tarbert is bringing the local population up to speed with the what you expect in 21st century Scotland. It also makes the village more attractive to visitors who are the life blood of the local economy. In our own hotel trade, connectivity is becoming as important as hot water – and so we welcome Vodafone working together with our local MP to bring this technology to our rural community.”

As well as using Rural Open Sure Signal to plug rural “not-spots”, Vodafone is spending around £2 billion on its network and services across the country over 2014 and 2015. This includes the provision of HD (High Definition) Voice technology on its 3G network and the extension of its 4G coverage to 650 cities and towns and thousands of smaller communities across the UK.

Further communities will be announced over the few months. For more information on the programme, visit



  • Vodafone Broadband and home phone services are now available across the UK
  • Vodafone router and updated mobile app gives customers seamless control over broadband in the home
  • Competitive packages, with broadband speeds up to 76Mbps available
  • To celebrate the launch new customers will get a 12 months Netflix gift offer included in their agreement
  • Easy Switching service to provide customers with hassle-free broadband set-up

Starting today, anyone in nearly 22 million premises across the UK will be able to benefit from Vodafone’s nationwide fibre optic, business-grade network which gives customers the benefits of broadband speeds of up to 76 Mbps. Until today the service has only been available to existing Vodafone mobile customers: it is now available to both existing and new customers across the UK. In addition, to celebrate the launch, anyone signing up from today will receive a year’s worth of Netflix, the world’s leading Internet television network at no additional cost.

Vodafone’s network currently reaches exchanges which pass around 22 million premises across the UK. Combined with the plug-and-play Vodafone router, the service delivers speed, reliability, unlimited data and cutting-edge features which let customers share, stream and shop to their hearts’ content.

The innovative and newly updated Vodafone Connect mobile app, coupled with the router, offers a range of features which give customers greater control over the devices in the home, with settings for a number of uses. ‘Boost’ allows customers to supercharge any device connected to their home network, giving that device priority over others; ‘Beam’, which uses Beamforming technology, focuses Wi-Fi signal to compatible devices wherever they are in the home. Grouped settings are now available, such as ‘Family’ which customises the experience, allowing users to easily manage and set time limits on certain devices, giving control over when Wi-Fi is available and when it’s not;  or  ‘Guest Wi-Fi’ allows controlled Wi-Fi access to household guests in one click. In addition, you can also control the WPS function of the router from the app, so setting up compatible devices such as printers, speakers and phone is easier than ever.

Whether customers choose Superfast Fibre+ Broadband (up to 76 Mbps), Superfast Fibre Broadband (up to 38 Mbps) or Broadband ADSL (up to 17 Mbps), Vodafone will thank its existing customers for their loyalty by giving them £5 off the standard broadband price every month for the duration of their agreement making it one of the best value broadband and home phone packages in the UK. Vodafone Red (pay monthly mobile) customers will also get inclusive calls anytime to UK landlines, plus 300 free minutes to UK mobile numbers. And every customer gets inclusive evening and weekend calls to UK landline numbers, plus discounted Sure Signal units to boost mobile coverage indoors if necessary.

Customers taking Vodafone Broadband can stream TV shows and movies instantly as part of the Netflix gift offer, allowing two screen viewing at the same time on any Internet capable device.  Viewers will have access to endless romance, sci-fi and comedy with even a special section for kids. From Marvel’s Daredevil, House of Cards and Orange Is The New Black to The Adventures of Puss in Boots, there’s plenty of drama, adventure and giggles to go around for the whole family.

We’ll also take the hassle out of switching broadband provider with our Easy Switching service. Once a customer decides to order Vodafone Broadband, and has informed their provider where required, our switching experts will coordinate everything: from transferring the service from the old provider; to setting up the connection with us and ensuring everything is working as it should be.

Cindy Rose, Consumer Director at Vodafone UK said “We are delighted that we are now able to bring our innovative new home broadband service to people across the UK, allowing them to share in the great experience many of our existing customers are already enjoying. Our customers are loving the fact that they can control their home broadband from their smartphones and tablets. With the introduction of Vodafone home broadband combined with our ultrafast 4G, Vodafone is now well positioned to satisfy all of our customers’ connectivity needs, both at home and on the go.”

Vodafone’s market leading Vodafone Connect router will be provided free to customers. High-spec, it utilises the latest Wi-Fi technology, allowing priority to be given to a chosen device – supercharging Wi-Fi for seamless video streaming and gaming.

Key features of the Vodafone Connect router and Vodafone Connect companion mobile app

Vodafone Connect companion app manages the router using a mobile device – allowing customers to change the Wi-Fi password, control features like ‘Boost’ as well as controlling who’s connected to the network and for how long, through features like ‘Guest Wi-Fi’.  The Vodafone Connect companion app is already available for Android and will shortly be available for iOS.  Feature specifics, when coupled with the router, include:

 Control your app experience by selecting the ‘personas’ best suited to your needs – General, Family or Business

  • ‘Family’ – allows customers to easily manage and set time limits, giving them control over when Wi-Fi is available and when it’s not.
  • ‘Boost’ can supercharge your connected devices – Boost lets customers prioritise Wi-Fi speeds to a chosen device for up to 12 hours, giving that device priority over others within the home – perfect for quickly downloading a video to a smartphone or tablet before setting off.
  • ‘Beam’ focuses the Wi-Fi signal right where it’s needed most – Beam, which uses Beamforming technology, focusing the  Wi-Fi signal to compatible devices wherever they are in the home, even in those hard to reach corners of the house.
  • Agent Live chat – chat online directly with an agent to ask questions not covered in the FAQ, direct from the app


Standard price Existing Vodafone Mobile customers
ADSL (up to 17Mbps)

(18 months contract)

£10.00 a month £5.00 a month
Fibre 38Mbps

(18 months contract)

£20.00 a month £15.00 a month
Fibre 76Mbps

(18 months contract)

£25.00 a month £20.00 a month
Line rental £16.99 a month

Or Line Rental Saver £163.10 – 12 months upfront for 20% discount

£16.99 a month

Or Line Rental Saver £163.10 – 12 months upfront for 20% discount

Content 12 months Netflix HD 12 months Netflix HD
Broadband usage Unlimited Unlimited
Calls Evening & Weekend included (landline calls) Evening & Weekend included (landline calls)  Vodafone Pay monthly Red customers: Anytime & UK Mobile 300 mins as well
Online security F-Secure SAFE free for 6 months (up to 5 devices) and then just £39.99 a year (RRP £79.99) F-Secure SAFE free for 6 months (up to 5 devices) and then just £39.99 a year (RRP £79.99)


Vodafone Connect app & compatible Android/iOS device required to use full broadband functionality.

18-month agreement. Subject to credit check. Broadband and home phone service is subject to acceptance and availability in your area.

Payment is by direct debit. Connection charges may apply: New line provision (£60) and/or fibre activation (£30). Delivery charges –Broadband router only: £2.50 / Broadband router and a mobile phone contract ordered together: £4.95.Other upfront set-up costs may apply. £5 monthly discount for existing Vodafone mobile customers will be removed if you’re no longer a Vodafone mobile customer.

Broadband speeds referred to are maximum download speeds. Speeds may vary significantly by location and are dependent on all equipment meeting minimum specifications, being fully functional and working at full speed.

Full terms and details at



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