News

Vodafone tackles international ‘missed call’ fraud

August 15, 2018

Photo of a Vodafone employee working to prevent international Wangiri scam calls

Customers protected from ‘Wangiri’ fraudulent calls

Vodafone UK is now protecting its customers from international ‘Wangiri’ scam calls by blocking them even before they reach users, reducing the stress and financial impact of this widespread fraudulent activity.

The Wangiri scam is a worldwide problem, plaguing phone users and the telecommunications industry at large. It involves fraudsters ringing a large range of numbers and then hanging up, usually after a single ring. They generate these missed calls in a bid to get victims on the receiving end to call back their expensive international number. They then profit from these calls.

Vodafone already blocks customers from unwittingly calling back Wangiri numbers where possible and reimburses any victim who has incurred a charge. We have now deployed new technology to prevent all identified Wangiri numbers from reaching our customers in the first place.

Vodafone UK Chief Executive Nick Jeffery said: “The message we’re sending to criminal gangs behind the Wangiri scam is don’t call our customers. We are determined to do what we can to stamp out fraudulent practices, whether it is false PPI calls or bogus accident claim calls coming from the UK or international phone rackets. We will also continue to share our intelligence with other mobile companies so we can act as one.”

Vodafone became the first mobile company automatically to block bulk nuisance, scam and fraudulent calls generated by UK-based diallers in 2016.  Today, we prevent up to two million of these automated calls from reaching our customers a day and have blocked more than 500 million calls in total.

As with domestic nuisance calls, customers do not need to do anything and chances are they will not be aware a Wangiri scam call has been blocked. We are doing our utmost to prevent these calls reaching our customers. However, if customers do receive any unwanted calls, they should report them to us by simply texting CALL to 7726 free of charge from their Vodafone phone. We’ll reply by text to ask you for the phone number you’re receiving the nuisance calls from.

In addition to blocking fraudulent calls, Vodafone UK runs a nuisance call bureau to work with customers to prevent threatening calls. The company is also a member of the Internet Watch Foundation, which closes down illegal web sites, and was the first telecommunications company to receive the Telephone Preference Service assured accreditation from the Direct Marketing Association for adhering to telemarketing best practice.

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Contact
Vodafone UK Media Relations
01635 693 693
@VodafoneUKComms ukmediarelations@vodafone.com

About Vodafone UK

Vodafone UK is part of Vodafone Group, one of the world’s largest telecommunications companies, and provides a range of services including voice, messaging, data and fixed communications. Vodafone Group has mobile operations in 25 countries, partners with mobile networks in 46 more, and has fixed broadband operations in 18 markets. As of 31 March 2018, Vodafone Group had 535.8 million mobile customers and 19.7 million fixed broadband customers, including India and all of the customers in Vodafone’s joint ventures and associates. For more information about Vodafone UK, please visit: www.vodafone.co.uk

Vodafone UK partners with businesses of all sizes - from start-ups and small businesses to the largest corporates and the public sector. The company has worked with UK businesses for over 30 years, starting out as a mobile provider and becoming one of the UK’s leading total communications partners. It provides a range of voice and data services, secure communications infrastructure, fixed and contact centre capability, and unified communications, and was the first mobile phone operator to offer a truly converged service for fixed and mobile.

Vodafone UK

Vodafone House, The Connection, Newbury, Berkshire RG14 2FN, England
www.vodafone.com

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693
Twitter: @VodafoneUKComms

Vodafone Limited
Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN
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