News

The Ultimate Speed Guarantee: Vodafone guarantees broadband speeds for its customers

February 28, 2018

In an industry first, from 1st March 2018, Vodafone UK will offer all new and upgrading Home Broadband customers the ultimate speed guarantee[i].

We know customers want guaranteed broadband speeds they can rely on. So, on Vodafone’s Superfast 1 package we will guarantee a minimum speed of 25Mbps and on our Superfast 2 package we will guarantee a minimum speed of 55Mbps[ii].

We are so confident in our offer that we will give customers 15% off their monthly bill if we do not deliver these speeds[iii]. All customers need to do is claim via the Vodafone Broadband app.

We also know how important reliable connectivity is for small businesses, whether their office is their spare room or a dedicated offsite space. From downloading large files from the cloud, to updating their website to promote new products or responding to customers on social media, small businesses need broadband speeds they can rely on. For that reason, we are extending our ultimate speed guarantee to our small business customers too.[iv]

Nick Jeffery, Vodafone UK CEO, said: “Whether running a family or a small business, customers want guaranteed broadband speeds they can rely on. That’s why we are launching the ultimate speed guarantee. So whether it’s mum, dad and the kids streaming the latest blockbuster on movie night, or a small business owner videoconferencing with clients, they’ll be able to count on us.”

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Notes to editors

[i] Available from 1st March 2018. 18-month agreement, subject to credit check & availability. Ultimate Speed Guarantee or claim money off your next bill. New and upgrading fibre optic broadband customers only, terms apply: visit vodafone.co.uk/broadband from 1st March 2018 for further information.

[ii] Superfast 1 (up to 38Mbps) guarantees a minimum speed of 25Mbps for £21/month and Superfast 2 (up to 76Mbps) guarantees a minimum speed of 55Mbps for £26/month. These prices reflect a £2/month discount for existing Vodafone Mobile customers who sign up for Vodafone Home Broadband service, worth £36 over the life of the contract. Customers who are new to Vodafone pay £23/month for Superfast 1 and £28/month for Superfast 2. From 1st March 2018 until 3rd April 2018, there is no delivery fee or any other upfront fee. From 4th April 2018, a £9.99 delivery fee applies.

£60 new line installation and router delivery (£9.99) charges may apply (includes VAT). 18-month agreement. Subject to credit check, acceptance & availability in your area – check speed & availability at vodafone.co.uk/broadband. Vodafone Broadband app & compatible Android/iOS device required for full functionality. Payment by direct debit required. Speeds referred to are maximum download and upload speeds & may vary significantly by location & are dependent on equipment meeting min. specifications, being fully functional & working at full speed.

[iii] We guarantee sync speeds, i.e. the speed to your home router, not the speed you see on your device. This is because the throughput speed is affected by many different factors, such as number of users, types of devices and where you position your router.

[iv] The Ultimate Speed Guarantee applies to the following small business plans for new and upgrading fibre optic broadband customers only, terms apply:

  • Essentials Superfast Broadband 1 (up to 38Mbps) guarantees a minimum speed of 25Mbps and costs from £17.50/month
  • Essentials Superfast Broadband 2 (up to 76Mbps) guarantees a minimum broadband speed of 55Mbps and costs from £21.67/month
  • Premium Superfast Broadband 1 (up to 38Mbps) guarantees a minimum broadband speed of 25Mbps and costs from £30.66/month
  • Premium Superfast Broadband 2 (up to 76Mbps) guarantees a minimum broadband speed of 55Mbps and costs from £35.65/month

All prices exclude VAT. From 1st March 2018 until 3rd April 2018, there is no delivery fee, from 4th April 2018, a £9.99 delivery fee applies. A connection fee of £50 (exc. VAT) may apply if the customer doesn’t currently have a BT Openreach line. Prices stated are for existing Vodafone mobile customers who have never had Vodafone Business Broadband before and upgrading Vodafone Business Broadband customers.

From 1st March 2018, further information, availability, terms and other details can be found at: vodafone.co.uk/businessbroadband

Contact
Vodafone UK Media Relations
01635 693 693
@VodafoneUKComms ukmediarelations@vodafone.com

About Vodafone UK

Vodafone UK is part of Vodafone Group, one of the world’s largest telecommunications companies, and provides a range of services including voice, messaging, data and fixed communications. Vodafone Group has mobile operations in 25 countries, partners with mobile networks in 46 more, and has fixed broadband operations in 18 markets. As of 31 March 2018, Vodafone Group had 535.8 million mobile customers and 19.7 million fixed broadband customers, including India and all of the customers in Vodafone’s joint ventures and associates. For more information about Vodafone UK, please visit: www.vodafone.co.uk

Vodafone UK partners with businesses of all sizes - from start-ups and small businesses to the largest corporates and the public sector. The company has worked with UK businesses for over 30 years, starting out as a mobile provider and becoming one of the UK’s leading total communications partners. It provides a range of voice and data services, secure communications infrastructure, fixed and contact centre capability, and unified communications, and was the first mobile phone operator to offer a truly converged service for fixed and mobile.

Vodafone UK

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www.vodafone.com

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693
Twitter: @VodafoneUKComms

Vodafone Limited
Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN
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