News

Planes, Trains and Smart Mobiles: Vodafone has Heathrow and Heathrow Express covered

April 2, 2018
Heathrow Airport
Control tower and apron area at Heathrow Airport

Millions of passengers can now benefit from fast 4G and reliable voice coverage

Vodafone customers worldwide, who make up a large number of Heathrow’s 78 million passengers every year and the six million annual users of Heathrow Express, will be able to access 4G inside all terminals, trains and tunnels, as Vodafone makes major network improvements across the airport.

The new Vodafone system will give customers high quality voice connections and faster mobile data speeds throughout the airport’s terminals, even on days when more than a quarter of a million people could be passing through. Travellers will be able to quickly reply to emails, download business presentations or update their social media status, giving them more time to relax and ensuring they never miss important emails or calls.

The airport will have the latest technology across the 1,227-hectare site, with engineers working through the night to avoid any disruption to passengers.  Meanwhile, 4G coverage is currently being extended along the eight kilometres of tunnels connecting the airport’s terminals.  Travellers on Heathrow Express trains can also enjoy uninterrupted voice and data on any of the 150 services which run every day to and from London Paddington station.

Vodafone UK’s Chief Technology Officer Scott Petty, said: “Heathrow is an extremely important hub for our millions of customers worldwide, whether they are travelling on holiday or on business.  This major improvement is part of our multi-billion investment programme to build our strongest UK network. It will give customers great coverage from the moment they step on or off their flight, to traveling on the Heathrow Express.”

John Arbuckle, Head of Property at Heathrow, added: “This update, in partnership with Vodafone, is another step towards ensuring a seamless experience for passengers, as well as secure connectivity for business partners across the airport.”

Fraser Brown, Heathrow Express Director, explained: “Heathrow Express may be the fastest way to reach Heathrow from central London but customers still want to use this 15 minutes to call colleagues, family or friends on the go. These upgrades mean passengers can stay connected with uninterrupted coverage on board our services through the tunnels and into Heathrow.”

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Notes to editors:

  • With 82 countries served by Heathrow Airport, Vodafone’s 4G roaming to more than 137 destinations worldwide also ensures that customers can benefit from a consistent high-speed mobile service whether they are in transit or travelling overseas. For more information on Vodafone roaming visit www.vodafone.co.uk/travelling

 

 

Contact
Vodafone UK Media Relations
01635 693 693
@VodafoneUKComms ukmediarelations@vodafone.com

About Vodafone UK

Vodafone UK is part of Vodafone Group, one of the world’s largest telecommunications companies, and provides a range of services including voice, messaging, data and fixed communications. Vodafone Group has mobile operations in 25 countries, partners with mobile networks in 46 more, and has fixed broadband operations in 18 markets. As of 31 March 2018, Vodafone Group had 535.8 million mobile customers and 19.7 million fixed broadband customers, including India and all of the customers in Vodafone’s joint ventures and associates. For more information about Vodafone UK, please visit: www.vodafone.co.uk

Vodafone UK partners with businesses of all sizes - from start-ups and small businesses to the largest corporates and the public sector. The company has worked with UK businesses for over 30 years, starting out as a mobile provider and becoming one of the UK’s leading total communications partners. It provides a range of voice and data services, secure communications infrastructure, fixed and contact centre capability, and unified communications, and was the first mobile phone operator to offer a truly converged service for fixed and mobile.

Vodafone UK

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www.vodafone.com

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693
Twitter: @VodafoneUKComms

Vodafone Limited
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