News

Vodafone launches new customer hub on Oxford Street

December 19, 2018
  • New Oxford Street store gives customers unique interactive experiences
  • ‘Workhub’ area for business customers to use as a flexible work space
  • New store offers instant software and hardware repairs, plus on the ground tech support

Vodafone UK has opened a new three storey store on Oxford Street in London. The store goes beyond the traditional retail environment and offers everything from experiential zones and hospitality to work spaces for business customers and ‘click and collect’ zones – ensuring customers a quick service even during busy periods. The new revamped store includes:

Repairhub – a space in-store to meet our ‘Tech Experts’ who are able to fix your phone. They’re able to assist with everything from screen repairs and battery replacements to software updates. The new store offers same day repairs, which can be fixed within the hour. Customers will even receive a free phone loan whilst they wait. This service is available to both Vodafone customers and people on other networks. All Repairhub fixes come with a 12-month warranty.

Workhub – the new store offers business and enterprise customers an area to use for meetings or a flexible working space. Business customers can benefit from free Wi-Fi, as well as coffee and a quiet space to work in London.

Techteam – a team of specialists will be on hand to provide support to customers who need help and advice. You can also book a tutorial with one of the in-store team to learn things you never knew about your device. Prices start from £20 for 35 minutes.

VOXI – VOXI by Vodafone, the UK’s first mobile offering dedicated to customers aged 29 and under has its own youth area where customers can enjoy ‘Endless Social Media’, and put their thumbs to the test with interactive games.

IoT – our connected living space helps demonstrate how customers can bring the ‘Internet of Things’ into their everyday lives. Including live demos of our V-Home smart security system and other smart home products such as the Google Home and Philips Hue lightbulbs. The new store also showcases V by Vodafone products – including the V-Pet, V-Bag and V-Camera.

Product Experience Zones – with all of the latest flagship devices on display, this area gives manufacturers the opportunity to showcase new launches in a truly unique way. Bringing to life everything from top-of-the-range cameras and HD displays to the latest accessories.

Howtohub – a space specifically for group booking or events, including seminars/talks on mobile safety and security.

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Contact

Vodafone UK Media Relations
01635 693 693
@VodafoneUKComms
ukmediarelations@vodafone.com

About Vodafone UK

Vodafone UK is part of Vodafone Group, one of the world’s largest telecommunications companies, and provides a range of services including voice, messaging, data and fixed communications. Vodafone Group has mobile operations in 25 countries, partners with mobile networks in 44 more, and has fixed broadband operations in 18 markets. As of 30 September 2018, Vodafone Group had 531.9 million mobile customers and 20.4 million fixed broadband customers, including all of the customers in Vodafone’s joint ventures and associates. For more information about Vodafone UK, please visit: www.vodafone.co.uk

Vodafone UK partners with businesses of all sizes – from start-ups and small businesses to the largest corporates and the public sector. The company has worked with UK businesses for over 30 years, starting out as a mobile provider and becoming one of the UK’s leading total communications partners. It provides a range of voice and data services, secure communications infrastructure, fixed and contact centre capability, and unified communications, and was the first mobile phone operator to offer a truly converged service for fixed and mobile.

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693
Twitter: @VodafoneUKComms

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587