October 7, 2014

Vodafone UK today announced it has been certified to ISO 20000, the international standard for implementing and maintaining an integrated process approach for the delivery of quality Service Management. The certification was awarded by LRQA, a member of the Lloyd’s Register group, and applies to the provision of mobile voice and data services to Vodafone’s customer business units in the UK. It confirms the company has a robust set of policies and controls in place to plan, establish, implement, operate, monitor, review, maintain and improve its Service Management Systems.

The announcement comes shortly after Vodafone became the first telecoms firm in the UK to achieve a UK Government Cyber Essentials Plus accreditation, bolstering its already impressive security proposition, and also achieved ISO 27001 for the first time.

“Vodafone is known for its leadership position in the quality of its systems and we are committed to retaining this position,” said Ferhan Gunen, Head of Service Operations, Technology UK at Vodafone UK. “Our standing as a trusted partner to the public sector means ISO 20000 is an essential part of our portfolio

“We are committed to being a safe pair of hands for our customers. We will continue to evolve to cater to the needs of our customers and maintain the high quality standards that they have come to expect from us.”

The ISO 20000 is the international IT Service Management standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice. See here for more information. Vodafone has already been awarded ISO certifications in information security management (ISO 27001), quality management (ISO 9001) and business continuity (ISO 22301).


Vodafone UK Media Relations
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About Vodafone UK

Vodafone UK is part of Vodafone Group, one of the world’s largest telecommunications companies, and provides a range of services including voice, messaging, data and fixed communications. Vodafone Group has mobile operations in 25 countries, partners with mobile networks in 46 more, and has fixed broadband operations in 18 markets. As of 31 March 2018, Vodafone Group had 535.8 million mobile customers and 19.7 million fixed broadband customers, including India and all of the customers in Vodafone’s joint ventures and associates. For more information about Vodafone UK, please visit:

Vodafone UK partners with businesses of all sizes – from start-ups and small businesses to the largest corporates and the public sector. The company has worked with UK businesses for over 30 years, starting out as a mobile provider and becoming one of the UK’s leading total communications partners. It provides a range of voice and data services, secure communications infrastructure, fixed and contact centre capability, and unified communications, and was the first mobile phone operator to offer a truly converged service for fixed and mobile.

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Vodafone UK Media Relations

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